PRIVACY POLICY
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), we inform you about how we process personal data on this website.
1. Data Controller
- Identity: Radelmar Canarias, S.L.
- Tax ID (CIF): B35540459
- Postal address: Carretera Visvique 150, 35412 - Arucas
- Email: [email protected]
- Website: villamiradordearucas.com
2. Purpose of the data processing
The personal data collected through this website is used for the following purposes:
- Booking management: To formalise, manage and administer your accommodation booking at Villa Mirador de Arucas, including payment collection and invoicing.
- Legal compliance: To complete the traveller check-in record and report it to the authorities through the corresponding system of the Spanish Ministry of the Interior, as required by the regulations applicable to tourist accommodation.
- Customer service: To answer queries, questions or requests received through the contact forms or by email.
3. Legal basis for processing
The legal basis for processing your data is:
- Performance of a contract: For managing the accommodation booking. The processing is strictly necessary in order to provide the service.
- Legal obligation: For the guest register and reporting to the authorities, as well as for tax obligations (issuing invoices).
- Consent of the data subject: For responding to enquiries sent through contact forms.
4. Retention period
- Booking and invoicing data will be kept for the time necessary to fulfil the purpose for which it was collected and to determine any liabilities that may arise from that purpose. Under tax and commercial law, this period is usually 6 years.
- Traveller registration records will be kept for the legal period of 3 years.
5. Recipients of the data
In order to provide the service, we may share your data with the following third parties, who comply with data protection regulations:
- Lodgify: Software platform used for web design, the booking engine and calendar management.
- Payment gateways: Stripe, PayPal, Redsys, etc., to handle secure payment of the booking.
- State security forces and bodies: In compliance with the regulations on the registration of travellers in tourist accommodation.
- Tax / accounting advisers: Gea Canarias, for the company's accounting management.
6. User rights
Anyone has the right to obtain confirmation as to whether we are processing their personal data. You have the right to access your data, request the rectification of inaccurate data, request its erasure, restrict its processing or request its portability.
To exercise these rights, you can send an email to [email protected] attaching a copy of your national ID card (DNI) or equivalent document so that we can verify your identity. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that the processing does not comply with current regulations.
